Let’s work together to keep the community healthy

As healthcare professionals we would like to ensure we are doing our bit to keep our patients and the team at Walk On Podiatry healthy from the coronavirus. Although this is particularly important during the current health crisis it is just as important through the upcoming flu season.

We are doing our part to minimise the spread of the Coronavirus

Firstly, we would like to confirm that our podiatry clinics are open during metropolitan Melbourne’s stage 4 lock down. Our wonderful team are not only healthy but here to assist you. Health clinics, including Allied Health clinics, have been encouraged by the Health Minister Greg Hunt to remain open, however there are some restrictions on who we are allowed to see. Remaining open enables our team to continue providing foot care, Diabetes care and assist with the management of muscle and joint problems and pain to help keep people out of our hospitals, emergency departments, and away from their GP clinic unnecessarily.

In order to restrict non-essential movement across the state The Department of Health and Human Services (DHHS) states that Podiatrists can only provide services that prevent a significant change/deterioration in functional independence necessitating escalation of care.

What does this mean? In other words, Podiatrist’s can only provide essential services that prevent a significant deterioration in a person’s ability to perform daily living activities, that if not treated would then require an escalation of care such as a referral to a specialist or hospitalisation.

Our team is closely monitoring the latest medical advice and official government reports. We are constantly updating our systems and procedures to ensure the safety of our patients and our team.

Our management team has reinforced a number of infection control procedures. Hopefully, this puts your mind at ease when attending our clinics. These procedures not only minimise the risk and spread of the coronavirus but other viruses and infections.

What are we doing to help flatten the curve and minimise the spread of the coronavirus?

      • We have provided hand sanitiser for use upon your arrival.
      • Our team personally phoning and triaging everyone prior to your appointment and if you meet the essential service criteria, we will also complete a COVID screening.
      • We are staggering appointment times to minimise the number of people within the clinics at any given time.
      • Our admin team are wearing surgical masks and our podiatry team are wearing surgical masks and faceshields.
      • All of our instruments are washed, disinfected and sterilised in a hospital grade streriliser after every single use (we have always done this).
      • Our treatment chairs and desks are cleaned using a hospital grade detergent and disinfectant after every appointment (this is the gold standard for cleaning hard surfaces).
      • Although our team are very friendly, to reduce the risk of hand to hand spread we are not shaking hands (so please don’t take offence).
      • We are following the social distancing guidelines – our clinic space and treatment rooms meet the 4m2 guidelines.
      • We are holding all team meetings and gatherings via video conference call.

What can you do to help when you come in for your appointment? (if you meet the essential service criteria for a face to face podiatry visit):

      • If you are punctual, that’s great! However, we ask that you wait in your car until the time of your appointment to minimise your contact with others. Our team will come and call you when we are ready for you.
      • Please ensure you wear a mask to your podiatry appointment.
      • When coming into our clinic, please use the hand sanitiser provided.
      • When paying for your appointment, we ask that you use a debit/credit card and make use of the tap feature to minimise the handling of currency.

If you are in good health, we look forward to seeing you at your next appointment.


Are there circumstances where I may need to reschedule my appointment?

You will be required to reschedule your appointment if you fail to meet the essential service criteria for a face to face appointment.

If you meet the criteria then we will screen you and as a precaution we may ask you to reschedule your appointment, if you have an upcoming appointment and if you have

      • traveled from overseas in the past 14 days
      • interacted with someone who is a known/confirmed coronavirus case in the past 14 days
      • awaiting the result of a covid test

AND/OR you have any of the following symptoms:

      • Fever
      • Cough (that is not usual for you).
      • Shortness of Breath (that is not usual for you).
      • Sore Throat.

We would appreciate if you could please call us on one of the following numbers and discuss postponing/rescheduling your appointment.

      • Narre Warren – 8790 3755
      • Hastings – 5979 2255
      • Pakenham – 5941 6147
      • Chelsea – 8759 0987

If you meet the criteria above you should also call your doctor via phone to discuss your symptoms.

For the latest advice, information and resources, go to www.health.gov.au, call the National Coronavirus Health Information Line on 1800 020 080 (it operates 24 hours a day, seven days a week) or The Victorian Dedicated Coronavirus Hotline on 1800 675 398. If you require translating or interpreting services, call 131 450. The phone number of your state or territory public health agency is available at www.health.gov.au/state-territory-contacts.

If you have concerns about your health, speak to your doctor.

Our team is healthy and are constantly monitoring the situation and is aiming to update our patients and team with the latest information. If you have any questions regarding your appointment, you are always feel free to contact one of our clinics.