(03) 8790 3755

What to expect from my podiatry appointment?

At your podiatry appointment we will:

Listen: We listen in order to better understand you, the activities you enjoy, how your foot problem and how it affects you.

Accurately diagnose your problem: We have a range of assessment tools and strategies to better understand the cause of your injury. We can also refer you for diagnostic imaging such as X-ray, ultrasound or MRI.

Assess and address the cause: We not only want to help you settle your pain but we want to address the reasons why it began in the first place.

Provide you with a specific management plan: We want to make sure we provide you with clarity around your problem, treatment goals and management.

Our podiatry team will be there to help guide you every step of the way – we live to help get you back on your feet and back to the activities you love!


What to bring to my podiatry appointment?

We suggest you bring along a few things to your appointment that can help your podiatrist better assess your injury.

  • Footwear: Bring along your work, exercise, casual shoes, slippers, thongs. They all tell a story and help us to help you.
  • Orthotic devices: If you have orthotics or have had them previously, please bring them along.
  • Previous results: If you have had scans or imaging regarding your current injury, them please bring them with you.
  • Referral: Although a referral is not required to see our Podiatrists, if you have one, please bring it along.
  • Clothing: When assessing your injury we will get you to do some walking so please dress appropriately if possible.
  • Medicare card, health insurance card: If eligible for a rebate, we can help process your rebate at our clinics.

If you have any questions please contact us prior to your appointment.

Paying for your sessions

You will need to pay for your consultation at the time of your appointment please.

Private health cards: We work with the HICAPs system so if you have extras on with your private health insurance that include Podiatry then you can make your claim from you fund at the time of your appointment. You will need to pay for any Gap payment due.

Medicare: will cover some of the costs of your consultation if you are eligible to be referred under the enhanced primary care (EPC) program following an assessment from your doctor. You will be required to pay for you appointment and our admin team can help you claim your rebate.

Veteran Affairs Australia: We accept DVA cards.

Payments: We accept cash and major credit cards for payment.

Cancelling an appointment

If for some reason you need to cancel or postpone your appointment we prefer 48 hours notice, however a minimum of 24 hours notice is required or a cancellation fee will be charged. If you fail to attend an appointment or fail to cancel within the required notice period a cancellation fee for the appointment will apply.

Under these circumstances please be aware of the following:

– The appointment has been set aside for you. By failing to attend your appointment you do not give us time to offer the appointment to someone on our waiting list.

– The cancellation fee is not eligible for medicare or private health rebate.

– You will not be able to book another appointment until the cancellation fee is paid in full and future appointments will be cancelled until the fee is paid.

– We send SMS reminders as a courtesy but it is not our responsibility to make sure you attend your appointment.

– Cancellation fees are managed by our administration staff and not by your podiatrist.